shipping & delivery

At Forme Essentials, we are committed to providing you with a seamless shopping experience. Below you will find detailed information about our shipping and delivery processes.

Order Processing

Processing Time:
Orders are typically processed within 1-3 business days, excluding weekends and holidays. During peak periods or promotional events, processing times may be longer.

Order Confirmation:
Once your order is placed, you will receive an order confirmation email. This email will contain your order details and a tracking number once your order has been shipped.

Shipping Methods and Costs

Shipping Options:
We offer various shipping options to accommodate your needs, including standard and express shipping. The available options and associated costs will be displayed at checkout.

Shipping Costs:
Shipping costs are calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed at checkout.

Delivery Times

Estimated Delivery Times:
All orders are sent through Australia post. For correct delivery times, please refer to the Australia Post website. 

Delivery Timeframe:
- Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

International Shipping

Availability:
We offer international shipping to select countries. Please check our website or contact customer service to confirm if we ship to your location.

Customs and Duties:
International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Please check with your local customs office for more information.

Tracking Your Order

Tracking Information:
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

Damaged Packages:
If your package arrives damaged, please contact us immediately with photos of the damage. We will arrange for a replacement or refund as appropriate.

Delivery Issues

Incorrect Address:
We are not responsible for orders delivered to incorrect addresses provided by the customer. Please ensure all shipping information is correct before completing your purchase.

Delivery Delays:
We are not responsible for delays caused by the carrier, customs, or other factors beyond our control. We will do our best to assist with any delivery issues.

Contact Information

Customer Service:
For any questions or concerns regarding shipping and delivery, please contact our customer service team at charmaine@formeessentials.com. We are here to help and ensure you have a positive experience with Forme Essentials.